The Eric Liddell Day Care Service
Duty of Candour reporting
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how our care service has operated the duty of candour during the time between 1 April 2020 and 31 March 2021. We hope you find this report useful.
- How many incidents happened to which the duty of candour applies?
In the past year, there have been no incidents to which the duty of candour applied.
- Information about our policies and procedures:
Where something has happened that triggers the duty of candour, our Day Care service staff report this to the Day Care Service, Manager who has responsibility for ensuring that the duty of candour procedure is followed.
The Manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the manager and staff set up a reflection and learning review. This allows everyone involved to review what happened and identify any changes for the future.
All new Day Care staff members learn about the duty of candour at their induction process and complete duty of candour training. We know that serious mistakes can be distressing for staff as well as people who use care services, carers and families. We have occupational welfare support in place for our staff if they have been affected by a duty of candour incident. If you would like to know more about the Eric Liddell Day Care Service please contact us Tel: 0131 447 4520 or contact firstname.lastname@example.org
The Eric Liddell Centre Day Care Service 2021